Terms and Conditions

Welcome to Vector Performance, the online platform that provides chip tuning file service for various vehicles and machines. These terms and conditions govern your use of our website and our service. Please read them carefully before using our website or ordering our service.

By using our website or ordering our service, you agree to be bound by these terms and conditions. If you do not agree with these terms and conditions, you must not use our website or order our service.

Definitions

In these terms and conditions, the following terms have the following meanings:

•  “We”, “us”, “our” refer to Vector Engineering Kft., a company registered in Hungary under 07-09-035496 commercial number, with its registered office at Hungary, 8095 Pákozd, Búza u. 19/D. Our VAT number is HU32484522.

•  “You”, “your” refer to the customer who uses our website or orders our service.

•  “Website” refers to our website at www.vectorperformance.eu, www.vectorperformance.hu, including all its pages, content, features, and functions.

•  “Service” refers to our chip tuning file service, which involves modifying, creating, and supplying software files for the optimization of engine management systems of vehicles and machines.

•  “Files” refer to the software files that we provide as part of our service, which contain the modified parameters of the engine management systems.

•  “Credits” refer to the virtual currency that you can purchase and use to pay for our service on our website.

•  “PayPal” refers to the online payment service that we use to process your payments for our service.

Ordering and Payment

To order our service, you need to register an account on our website and provide us with the necessary information about your vehicle or machine, such as the make, model, year, engine type, and ECU type. You can also specify your desired modifications, such as power, torque, fuel economy, etc. You can also add any additional notes or requests. You also need to upload the original file of your ECU for us to modify.

You can purchase credits on our website using PayPal. The price of our service depends on the type and complexity of the file that you request. The price will be displayed on our website before you confirm your order. You can use your credits to pay for our service. You can check your credit balance on your account page.

To request a custom modified file, you need to fill in the online form and upload your original file. You also need to provide your vehicle information, such as make, model, year, engine, etc. You can also specify your desired modifications, such as power, torque, fuel economy, etc. You can also add any additional notes or requests.

We will process your order as soon as possible. We will notify you by email when your custom modified file is ready. We will deliver the file to you through our website. You are responsible for downloading and installing the file on your vehicle or machine.

Shipping and Delivery

We do not charge any shipping or delivery fees for our service. We aim to deliver the file to you within 24 hours after we receive your request. However, this is only an estimate and not a guarantee. The actual delivery time may vary depending on the availability, quality, and complexity of the file that you request.

We are not liable for any delays, damages, or losses that may occur during the delivery of the file. We are not responsible for any technical issues, errors, or failures that may prevent you from receiving, downloading, or installing the file. You are responsible for ensuring that you have a compatible device, software, and internet connection to receive, download, and install the file.

Guarantees and Warranties

We guarantee that the file that we provide will match the specifications that you provide and will be compatible with your vehicle or machine. We also guarantee that the file will be free from any viruses, malware, or other harmful components.

We do not guarantee that the file will improve the performance, efficiency, or reliability of your vehicle or machine. The actual results may vary depending on various factors, such as the condition, maintenance, and usage of your vehicle or machine. We do not guarantee that the file will not cause any damages, malfunctions, or failures to your vehicle or machine or any other systems or devices connected to it.

We do not provide any warranties, express or implied, for our service or our files, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that our service or our files will meet your expectations, requirements, or needs, or that they will be error-free, accurate, complete, or secure.

Returns, Refunds, and Complaints

If you are not satisfied with our service or our file, you can contact us within 30 days after you receive the file and request a return, a refund, or a complaint. We will do our best to solve any problem that you may have within 30 days after we receive your request.

If we cannot solve the problem within 30 days, we will refund the credits that you used to pay for our service to your account. We will not refund any money to your PayPal account or any other payment method. You can use the refunded credits to order our service again or to purchase other products or services on our website.

If you request a return, you must delete the file from your device and uninstall it from your vehicle or machine. You must not use, copy, distribute, or modify the file in any way. You must also provide us with proof that you have deleted and uninstalled the file.

If you request a refund, you will lose the right to use the file and you must comply with the same conditions as for a return. You will also lose the right to make any complaints or claims against us regarding the file.

If you request a complaint, you must provide us with a detailed description of the problem that you have with our service or our file, and any evidence or documentation that supports your complaint. We will investigate your complaint and try to resolve it to your satisfaction.

Limitation of Liability

You agree that we are not liable for any damages, losses, or injuries that may arise from the use or misuse of our service or our files, or from any errors, omissions, or inaccuracies on our website. This includes but is not limited to direct, indirect, incidental, consequential, special, punitive, or exemplary damages, such as loss of profits, revenue, data, goodwill, or reputation, or any physical, mental, or emotional harm.

You agree that you use our service and our files at your own risk and discretion. You are solely responsible for the compatibility, suitability, and legality of our service and our files for your vehicle or machine and your intended purpose. You are also responsible for complying with all applicable laws, regulations, and standards in your country or region regarding the modification, testing, and usage of your vehicle or machine.

You agree that you will indemnify, defend, and hold us harmless from and against any claims, demands, actions, liabilities, costs, or expenses, including legal fees, that may arise from your use or misuse of our service or our files, or from your breach of these terms and conditions.

Intellectual Property Rights

All the content and material on this website, including but not limited to text, graphics, logos, icons, images, audio, video, software, and code, are the property of Vector Performance or its licensors and are protected by intellectual property laws. You may not copy, reproduce, distribute, transmit, display, perform, modify, create derivative works from, or otherwise use any of the content and material on this website without our prior written consent.

You retain all the rights and ownership of your original file that you upload to our website. By uploading your original file, you grant us a non-exclusive, worldwide, royalty-free, sublicensable, and transferable license to use, reproduce, modify, adapt, and create derivative works from your original file for the purpose of providing you with our services. You also grant us the right to use your vehicle information and your feedback for the purpose of improving our services and marketing our website.

You are solely responsible for your original file and your custom modified file. You warrant that you have all the necessary rights and permissions to upload your original file and to use your custom modified file. You also warrant that your original file and your custom modified file do not infringe any third party’s intellectual property rights, privacy rights, or any other rights.

Governing Law

These terms and conditions shall be governed by and construed in accordance with the laws of Hungary. You and we agree to submit to the exclusive jurisdiction of the courts of Hungary for any legal action or proceeding arising from or in connection with these terms and conditions.

Changes to These Terms and Conditions

We reserve the right to modify or update these terms and conditions at any time and for any reason. We will notify you of any changes by posting the new terms and conditions on this page. You are advised to review this page periodically for any changes. Your continued use of our services or our website after any changes constitutes your acceptance of the new terms and conditions.

Contact Us

If you have any questions or concerns about these terms and conditions, please contact us at info@vectorperformance.eu

Updated: 2024.02.08.